Shipping Policy

At Luminzee, we are committed to delivering your order in a timely and secure manner. Below are the details of our shipping policy.

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order has shipped.

Shipping Methods and Delivery Time

We offer a variety of shipping options based on your location. Below are the general shipping timeframes:

  • Standard Shipping: 5-7 business days (domestic)
  • Expedited Shipping: 2-3 business days (domestic)
  • International Shipping: 7-15 business days (depending on destination)

Shipping times may vary depending on the shipping carrier, location, and other factors beyond our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
  • We offer free standard shipping on orders 
  • Expedited shipping options are available for an additional charge.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order by clicking the link provided in the email or by entering the tracking number on the carrier's website.

International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery times will vary based on your location. Please note that customs duties or taxes may apply depending on your country’s regulations, and these are the responsibility of the customer.

Address Accuracy

Please double-check that the shipping address you provide is correct. We are not responsible for any delays or issues resulting from incorrect or incomplete address information. If you notice an error with your address after placing the order, please contact us as soon as possible at support@squishyshine.com to make any necessary corrections.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during shipping, please contact us immediately at info@luminzee.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund if needed.

If you have any questions or concerns about shipping, feel free to reach out to our customer support team. We're happy to help!

Thank you for choosing Luminzee!