Privacy Policy

At Luminzee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We collect the following types of information when you interact with Luminzee:

  1. Personal Information:

    • Name, email address, mailing address, phone number, and payment details when you place an order or sign up for an account.

  2. Non-Personal Information:

    • Browser type, IP address, and browsing activity on our website to improve your user experience and for site analytics.

  3. Cookies:

    • We use cookies to enhance your experience, such as remembering your preferences and tracking website usage patterns. You can control cookie settings in your browser.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing:
    • To fulfill your orders, process payments, and deliver your products.
  2. Customer Support:
    • To respond to your inquiries, support requests, or feedback.
  3. Marketing:
    • To send promotional emails and updates about new products, discounts, or special offers. You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails.
  4. Improving Our Services:
    • To analyze website usage and improve our products, services, and customer experience.

How We Protect Your Information

We use a variety of security measures to protect your personal information, including:

  • SSL Encryption: All sensitive information, such as payment details, is transmitted via Secure Socket Layer (SSL) technology.
  • Secure Storage: We store your personal information in secure databases and implement strict access controls to prevent unauthorized access.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  1. Third-Party Service Providers:
    • We work with trusted partners who assist in processing orders, payments, shipping, and marketing. These partners are required to protect your data and use it only for the purposes specified.
  2. Legal Requirements:
    • We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Your Rights and Choices

  1. Access and Correct Your Information:
    • You can review, update, or correct your personal information at any time by logging into your account or contacting us directly.
  2. Opt-Out of Marketing Communications:
    • You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email we send you.
  3. Data Deletion:
    • You can request that we delete your personal information by contacting us at info@luminzee.com. Please note that some data may be retained for legal or accounting purposes.

Children’s Privacy

Luminzee does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date at the bottom. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Effective Date: 29/11/2024