Return Policy
Return Policy
At Luminzee, we want you to love your purchase! If for any reason you’re not completely satisfied with your order, we offer a hassle-free return process to ensure your experience is as smooth and stress-free as possible.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you're not happy with your Luminzee night light, you can return it within 30 days from the date of purchase for a full refund.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned with all packaging, including any instructions, manuals, and accessories.
- You must have proof of purchase (receipt or order confirmation).
How to Return Your Product
- Contact Us: Reach out to our customer service team at info@lumizee.com to initiate the return process. Please include your order number and the reason for the return.
- Return Shipping: Once your return is approved, we’ll provide instructions for how to send the item back. Please ensure the item is securely packaged to avoid any damage during return shipping.
- Refund Process: Once we receive the returned item, we’ll inspect it and process your refund. Refunds will be credited back to your original payment method within 5-7 business days.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at info@luminzee.com. We’ll work with you to resolve the issue as quickly as possible, either through a replacement or a full refund.
Exchanges
We currently do not offer direct exchanges. However, if you'd like a different product, simply return your original purchase and place a new order.
We strive to provide high-quality products and exceptional customer service. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to help!
Thank you for choosing Luminzee!